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Apparently, half of all consumers would be willing to obtain legal advice from banks or supermarkets – which is why it would be unwise to underestimate the threat that they pose to many high street firms. For instance, the Co-op has made no secret of its intention to extend its legal services into private client, conveyancing, estate management and will writing. [2006] LSG 21 September 3; 14 September 5.

Many commentators have described the referral rules as unworkable. What seems quite clear is that they are being largely ignored (over a third of firms fail to disclose referral fees, and nearly half fail to get an undertaking from the introducer to comply with the referral code). See [2006] LSG 21 September 1.

October 2006
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